PRIVACY POLICY
Last updated: 15 August 2026
First Phase Football respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how personal information is collected, used and handled when you use firstphasefootball.com, First Phase Studio and related First Phase Football services.
1. Who We Are
First Phase Studio is a digital coaching workspace provided by First Phase Football.
First Phase Football is an Australian business providing football coaching services and digital products, including First Phase Studio.
Contact:
Email: Stephen@firstphasefootball.com
Website: firstphasefootball.com
2. Information We Collect
Depending on how you interact with us, we may collect:
• your name;
• email address;
• account and authentication information;
• subscription and entitlement status;
• information you provide when contacting us;
• information required to provide or support First Phase Studio;
• basic technical information associated with use, security and operation of our website and services.
First Phase Football does not directly store your full payment card details.
Payments for First Phase Studio are processed by Paddle, our Merchant of Record and payment provider.
3. First Phase Studio Content
Studio allows users to create and manage football coaching projects and related content.
You remain responsible for the content you create, upload or store through Studio.
Where user-created content contains personal information about another person, you are responsible for ensuring you have an appropriate basis to use that information.
4. How We Collect Information
We may collect information when you:
• create or use a First Phase Studio account;
• purchase or maintain a Studio subscription;
• use our website or Studio;
• contact First Phase Football;
• provide information directly to us.
We may also receive limited information from service providers where necessary to operate Studio, such as confirmation of subscription or payment status.
5. How We Use Information
We may use personal information to:
• create and manage Studio accounts;
• provide access to First Phase Studio;
• verify subscription and entitlement status;
• provide customer support;
• communicate important information about Studio;
• maintain the security and reliability of our services;
• diagnose technical problems;
• improve our products and services;
• meet legal and regulatory obligations.
We do not sell your personal information.
6. Payments
Purchases and subscriptions for First Phase Studio are processed by Paddle.
Paddle acts as Merchant of Record for Studio transactions and may collect information necessary to process payments, calculate applicable taxes, manage subscriptions, issue invoices and receipts, prevent fraud and provide payment-related customer service.
Payment information handled by Paddle is subject to Paddle's own privacy and data-handling practices.
7. Service Providers
We use third-party technology providers to operate First Phase Studio and our website.
These may include providers used for:
• website hosting;
• application hosting;
• database and authentication services;
• transactional email;
• subscription and payment processing;
• infrastructure, security and technical operations.
These providers may process limited personal information where necessary to provide their services to us.
8. Overseas Processing
Some of the technology providers used to operate First Phase Studio and firstphasefootball.com may process or store information outside Australia.
The locations involved may vary depending on the infrastructure and service providers used.
Where applicable, we take reasonable steps to use reputable service providers and appropriate safeguards for personal information.
9. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security.
You are responsible for protecting your Studio login credentials and should notify us if you believe your account has been compromised.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes and meet legal or regulatory requirements.
Information that is no longer reasonably required may be deleted or de-identified where appropriate.
11. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
12. Account and Data Requests
If you want to request access, correction or deletion of personal information associated with your First Phase Studio account, contact:
Stephen@firstphasefootball.com
Some information may need to be retained where required for legitimate business, security, taxation or legal purposes.
13. Cookies and Website Technologies
Our website and service providers may use cookies or similar technologies required for website functionality, authentication, security, payments and basic service operation.
Where additional analytics or marketing technologies are introduced, this Privacy Policy may be updated accordingly.
14. Marketing Communications
Where you have chosen to receive marketing communications from First Phase Football, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Service-related communications necessary for your Studio account or subscription may still be sent.
15. Privacy Questions and Complaints
If you have a question or concern about how your personal information has been handled, please contact us at:
Stephen@firstphasefootball.com
Please provide enough information for us to understand and investigate your concern.
We will review privacy enquiries and complaints and respond within a reasonable period.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The current version will always be published on firstphasefootball.com and will show the date it was last updated.
